Field Trip FAQs

Booking

All field trip bookings must submit a request form located on our Field Trip Page. Once our booking department has reviewed the request, they will be in contact with either a potential invoice or alternative dates. Once a date has been agreed on then the deposit can be paid to finalize. Please allow up to 14 days to receive a response during spring/fall.

Your booking is not complete until the deposit has been paid by credit card, check, or PO.

You should book your field trip several months in advance! We fill up quickly, especially for spring/fall.

Your deposit is based on the total amount of your booking. For bookings less than $500, the deposit is $100. For bookings that exceed $500, the deposit is $250.

A deposit can be paid by credit card using the link on your invoice, check, or PO. A day-of schedule will not be made until the deposit or PO is received.

A deposit or PO is necessary to officially finalize your booking. If we do not receive any form of payment before the 14-day mark of your visit, then the field trip will either be canceled OR it will have to be changed to a basic field trip package at our discretion.

The best way to reach us is via email, but please don’t hesitate to call! Due to being a non-profit we only keep a small staff so that we can give as much back to the community as possible. We apologize if that means a delay in us answering any inquiries and we thank you for your patience.

Preparing For your visit

We require 1 teacher/chaperone per 10 students. These are free and included with your booking.

Extra chaperones must sign-up for slots via a sign-up sheet provided at time of booking (firm limit 25). If slots are available, additional chaperones may sign-up on the day-of-visit at our front desk, up to the limit. Day-of-visit tickets are $8.50. Alternatively, the payment can be handled ahead of time through the school and our booking department for a discounted rate of $7 per additional chaperone.

Please inform any additional chaperones that they may arrive 10 minutes before the field trip start time to begin the check-in process.

During the busy season of spring/fall, additional chaperones will be limited to a maximum of 25. Chaperones outside of this limit will be turned away.

During other times of year, please contact our booking department for any restrictions.

Please let us know as soon as you know of any headcount changes. We require a finalized headcount two weeks before your visit.

If the change is made less than two weeks before your visit it may incur a change fee. Day-of-visit changes may mean that students do not get to participate in certain programs depending on staffing availability.

Please make sure to review the itinerary carefully. If you have a Learning Lab, make sure to split your students into groups of 30 before your arrival. If more than 30 students enter a learning lab, additional students will be turned away.

If you have students that require accommodations or special assistance, please let us know during booking or before the day of your visit. We know different students have different needs! Our staff will handle this on a case-by-case basis and accommodate you if we are able. If we are not given prior notice, then we cannot guarantee accommodations will be made.

Please make sure to begin arranging buses as soon as you book your visit and to check your travel time. We recommend arriving 5-10 minutes early to make sure you are able to enjoy all of your activities.

Buses can unload in front of the building before parking at the designated lot at the municipal court building nearby. A map will be provided for you via email and upon arrival.

A finalized schedule will be sent to you by our education department two weeks before the date of your visit. Any changes to your booking must be made before this time.

If you need a schedule prior to this two-week mark, please contact our booking department and they can provide you with a pending schedule. However, please note that pending schedules are not confirmed, and the only the schedule sent by education two weeks before your date is considered a finalized schedule.

Day Of

When you arrive, send one person inside to our front desk to check-in before unloading students from buses. They can complete any payments and get instructions for where to bring the students.

They will be given wristbands matching the amount listed on your invoice and the museum guidelines.

Due to limited space, students will unload in front of the building and buses will park in the Municipal Building Parking Lot nearby. A map of the bus route will be provided to you.

We do not have a cafe or lunchroom in our museum. Food and drink are not allowed in our exhibit halls or Discovery Stage.

We are located near Frisco City Center which has lots of great options for lunch spots. Follow these links to check out their parks!

Yes, the exhibit floor is designed to allow space for mobility aids. If one of our movable exhibits blocks a pathway, please let a member of staff know so it can be corrected.

Other sensory accommodations can be made on a case-by-case basis. Please contact us to find out more.

Yes! We have a small gift shop located at the front of our museum that takes both cash and credit. Items are usually between $3-$10 with some exceptions.

Please let a member of staff know at check-in whether your group will be allowed to use the gift shop or not. No students are allowed access to the shop without an adult.